My Journey to Became An IT Tech Engineer

Raja Muhammad Mustansar Javaid
14 min readMar 8, 2022


The modern world is full of wonderful things, endless opportunities, and possibilities, never give up. Open the doors, they are everywhere! Taking risks and pushing yourself out of your comfort zone can be a wonderful experience.

I think People need a mission in life. And it gives one a sense of satisfaction to do their job well. As well as a sense of accomplishment. And as the previous post mentioned, it makes you appreciate home life & free time more. Not only human beings all living beings must work or act to get their livelihood. That is the law of nature or the law of life.

Life means energy. Energy means actions. So all living beings have to channelize their energies by actions or work.

here is the previous post;

Since the innovation of computers and the birth of the internet, the growth of technology is changing lives. Technology plays a huge role in our daily lives to change the way we live our lives. It is also changing the way that we think about ourselves and the way that we want to be remembered by those who matter to us. As technology continues to influence our lives, we are seeing more people choosing to incorporate these changes into their day-to-day life.

It makes you productive, when we say technology for me it doesn’t really mean high-tech stuff, I think even there are very simple technologies that we use in our life that basically help us be productive and efficient in our life. Without technology, we cannot harness the resources that we have in our life, so I think it’s inevitable that we learn them for us to be productive for ourselves and for the world.

“A world without Technology is a world without progress and progress is the fundamental idea of this Universe.”

In today's story, I’ll cover the various things about the IT sector professional career and also my journey in this sector. I’ve come across a few gleaming nuggets of a subject that eludes most of us. This may not sound like a lot of experience, but finishing my last few years as an IT Tech person has been a huge milestone for me. This is because I had no real experience doing in this field and not much computer network experience in general beyond some basic which training I got from a few courses.

I’d never written about my experience despite all the help I’ve received from wonderful resources like youtube and udemy and also Lynda as well but nowadays I also learn from some blog sites like the medium. So today, I decided to change that. Today I’m going to fill you in on what went right, and what didn’t so that if you’re embarking on this journey, you’ll have better luck than I did.

I know that there are many different IT Tech person with different experiences and skills who had written a lot of articles like this. I’ll start off with my journey, including what went wrong along the way. If you just care about my suggestions for the shortest possible route to becoming a pro from scratch in the IT industry.

So, without any further, Let’s get started!

Information Technology’s Impact on Life:

Information Technology is one of the biggest business industries that have tremendous potential today in our lives. Information Technology is a very wide field that deals with computing, including hardware, software, telecommunications, storage, management, and generally anything involved in the transmittal of information or the systems that facilitate communication.

In the last few years until today, you have seen a lot of hip about clouding computing which is a way to escalate computational resources as needed.IT can be an additional knowledge to your basic qualification in some other area, or IT can be your major skill.

IT has brought a global revolution. Day-to-day life is governed by the facilities IT provides. information technology improves our lives in so many ways. We live in what is, by many measures, the best time that ever was. There are problems. The world isn’t perfect. But information technology isn’t creating the problems. It’s helping to solve them.

Information can be transferred from one place to another rapidly and efficiently. For example regular mail vs sending text messages. Or employees working at cash registers vs self-checkout machines at grocery stores. This frees up a lot of time and resources.

Information technology is one of the emerging and booming sectors. It is also considered as the backbone of various other sectors. IT gains traction in all spheres of life, definitely. It really might be useful to simplify your daily routine. And countries developing IT sector has very good economic indicators. Also, IT might be helpful if you want to promote some products on the world net using social media integration. This has the audacity to deliver services that are essential for other sectors.

Professional Career Path in IT:

IT industry is booming these days and hence there is ample scope of progress in this field. Information technology has entered and benefited all sectors of industry. The world of IT offers a variety of career paths in diverse industries.

A career in information technology is one that is both exciting and fast-growing. While there are several different ways to gain access into this growing industry, There are some clear pros and cons of working in the IT industry. You should know what they are before you start a new career.

Read on to learn what the pros and cons of IT are so you can make the best choice for yourself.

Understanding what paths are available to you can help you navigate your first steps as you begin your career in IT. Career paths in IT is a wide and growing field and broadly classified into the two main fields of hardware and software.

IT professionals design, support, and maintain computer hardware and software for various industrial and individual applications and are much sought after for their expertise and experience.

The IT professionals begin in generalist roles that cover a range of issues, like help desk technicians or IT associates to assist in the everyday functions of an organization Some IT professionals can specialize in cybersecurity to keep computers safe, cloud computing to make information easier to access.

Roughly, information technology can be divided into different central pathways and there are some major domains as of now. The role you like the most! And success depends on what you value the most money, people, the work you do, stress or no stress. You choose.

Well, there are many I’ll just list out the common general ones.

  1. Software Development: Work for developing software products, mobile apps, all sorts of maintenance of software, etc.
  2. System Administration: The job of a system admin is to manage the IT infrastructure. System admin is responsible for the uptime of the servers and applying essential updates, handling requirements of employees related to software.
  3. Network Administration: Managing the network infrastructure of the company, Implementing policies regarding firewalls, routing, etc.
  4. Hardware Engineering: A hardware engineer typically deals with the hardware in the company. It ranges from managing and troubleshooting systems, routers, and any other hardware you can think of
  5. Tech Support: Talking to the clients and troubleshooting issues, providing support on software, and occasionally getting requirements from them.
  6. Database administration: Managing and Creating the databases for the company. Taking regular backups and providing seamless recovery mechanisms in case of failure.
  7. Web Development: Much like software development but in this role you should have knowledge of both front-end and back-end technologies used for creating web applications.
  8. Cloud computing: Falls under system administration as well as development. Responsibility is to manage and develop cloud infrastructure.
  9. Project Management: Much into the later stages, a developer may choose to go into project management, where he/she is responsible for the completion of projects in a timely and cost-effective manner.
  10. Software Testing: Ensuring that all possible functionality of the software is free from bugs and running automated test cases for the same.

There are so many other domains inside the IT industry.

Working the IT Help Desk:

You start your career in technology as you take the first step that you take eventually playing a role in establishing a professional path. It’s down the street for additional responsibilities and advancement opportunities early on so that you can prepare yourself skills and experience to build a solid foundation is necessary.

I think there will always be a need for a help desk so rewarding IT careers, You can start at the IT help desk and work your way up to any number of specialized jobs as you grow. you can jump straight into a field you’re interested in if you have some background knowledge. You may get an entry-level help desk certification to help you land one of these roles, though it’s often not required.

Once you’ve gained some experience and have a better grasp of what you like doing, you might think about focusing your career on a more specific area. You can explore entry-level IT jobs to see what other routes you can take if you’re just starting out.

What is IT help desk services?

Anyways let me try to answer it positively.

There will always be a need for HELP DESKS! People always need HELP to solve their problems.

IT Service Help Desk is a general help desk in IT where users approach their technical hardware and software problems in your laptops, desktops, mobiles, Application, networks, the Internet, hardware, and peripherals including the operating system.

In a help desk role, you can get in-depth, real-world knowledge of these technologies, with little or no work experience a particularly valuable commodity for workers. The comprehensive risk you have the greatest passion for Technologies Building your hard skills, but also to determine not only allows. Soft skills development. There are well-developed technical skills are required for any IT professional, no doubt, but they are all you need to make a successful career does not mean. Increasingly, managers such communication, problem-solving, and leadership abilities as strong interpersonal skills, which are looking for employees. These so-called soft skills can be learned at the Help Desk.

The best thing about playing a help desk is that it is often possible to take advantage of the skills and experience to secure a high-level position is obtained there. Many networks and web software engineers start their IT career from the IT help desk as the first entry-level. In addition, there are many opportunities for advancement within the Help Desk.

A help desk with a large number of technologies, at least in a broad sense, professionals need to be aware of. You grow up with computers or unofficial tech gurus among your friends, the help desk is a place to start your IT career in the right way.

IT service help desk consists of minimum from one IT Help desk technician to a numbers depends on the size of an organization or the products they are offering, Actually, it varies from company to company. The person at the help desk is a person having extensive technical knowledge. So, A help desk is established to meet the most important need of the end-user.

MY Journey in IT Career Path:

I started my journey in IT as my first professional career as IT Technician at an international university back in January 2011. Now Alhamdulillah I have more than ten years of experience in IT help services.

My academic background in Telecommunication. I have done three-year professional diplomas in Telecommunication and I have more than one year of experience in optical fiber cable before IT Technician. I have done two different technologies engineering which is a bachelor of technology in electrical and a Bachelor of sciences in computer science. I also have two professional certifications in Microsoft Server and Office 365.

IT Technician career was my first professional career in IT. I have learned many things and also made many mistakes during this journey. Obviously, you can’t learn everything at a fine-grained level but learn the above at a technical level well enough that you would be able to give a five or ten-minute to fix the problems if you had to.

I did not have experience and any kind of knowledge about Information technology stuff. Even I had called my friends to fix any kind of problems with my computer before the job.

I have done technical support for many years. It is not for everyone. There are few people who can last 2 years, fewer who can last past 5 years, and a tiny number who last longer than that. It is just a select skill set that not everyone is cut out for, or enjoys.

In my honest opinion, there will never be an end to Helpdesk jobs. I would strongly recommend you to take up the Tech Support job.

I learned some very important life lessons from my first professional job as IT Technician.

  • People respect you far more for admitting you don’t know something or are uncertain of your skills than they do if you claim you’re a rock star and wind up failing.
  • Start with the basics get to know everybody and make sure people will remember you
  • Try to learn different new technologies as much as you can.
  • The point at which you grow, personally and professionally, is a point that lies outside of your comfort zone. Get into the habit of leaving your comfort zone, and that zone will expand.
  • Try to create and deploy labs
  • Always make note of what you learn if you have time then it's better to write a post on it and share it on medium and other blog sites.
  • Learn as much as you can. Keep learning No matter how tangential your primary duties are, the more you understand who and what you support makes you better.

Final Thoughts:

IT is a fast-changing field where advancement is very quick so one has to update his technical capabilities as per advancement. IT there are many careers say for an example as a technician is also it. An IT Helpdesk technician is a one-stop point of contact that provides centralized information and support management service to handle a company’s internal or external queries.

In the world of telecom where I have been working for over ten years, I see that if users are confused about how to navigate through screens and choose options, they end up making many more calls to the help desk.

There are many here sharing the career advice, choose which is good. But exercise daily, spend an hour or at least half or worse case 5 to 15 mins in a day for yourself.

IT Helpdesk technicians need to hone their soft skills and managerial aptitude. As one goes higher in the hierarchy, these skills are required more than technical skills. So it’s wise to enroll in a management program, or a behavior improvement or team building training course.

A career evolves over a period of time, one should define, plan and stick to develop in a specific career to become an Expert. Select a domain and develop the Core, Support, Leadership, and Behavioral that are key to that domain. Don’t switch jobs just for the monetary rewards.

We have the tech to make most things accessible to most people. But different kinds of accessibility are required for different people and so they will consistently mismatch.

In my perspective, the person must be able to talk clearly, know the language, and familiar with all the terminologies that are used in the IT business. Being a good listener will be very helpful.

Learn as much as you can. Keep learning No matter how tangential your primary duties are, the more you understand who and what you support makes you better.

I hope these lines are OK for you to understand.

I hope you will enjoy it and this post helps you to find the right way to achieve your dreams.

verily good deeds do away with evil deeds.

Always start your day by renewing your intention that everything you do for yourself and your community, whether it be your acts of worship or daily chores. It all has to be merely for the sake of Allah (SWT) and Also, I ask Allah (SWT) to make my work dedicated only to him and forgiveness from Allah ( SWT), if I have got anything wrong. It is He who is the Hearing, the knowing.

Finally, İ pray Allah to benefit those who read this article and others, grant me truthfulness in what I say and do, preserve my thoughts and my pen from deviation and guide me in all my affairs.

And all praise and thanks are due to Allah, without Whose help and guidance nothing can be accomplished. May Allah bless and protect you and your faith Ameen.

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Always remember your presence means a lot to someone. Have self-belief!



Raja Muhammad Mustansar Javaid

"Versatile Wordsmith | IT Solutions Strategist | Motorcycle Voyager | Multilingual Enthusiast". I’m so deep even the ocean gets jealous